A dedicated legal receptionist, not a call center
One person who answers your firm’s lines, knows your attorneys and your clients by name, books appointments in your calendar and takes complete messages in your system.
Legal receptionist
Full-time: 40 hours a week during your business hours.
- One dedicated person, not a rotating pool
- In your phone system and calendar
- Spanish-English at no extra cost
- Evening or Saturday coverage +$200 a month
No setup fee. Month-to-month, 30 days’ notice.
What they handle
Every call answered by someone who knows your firm
A receptionist on your own phone system can do more than take a message: they can look up the case, book the appointment and route the call to the right person.
Answer and route
Answers every line with your greeting and transfers calls to the right attorney or staff member.
Book appointments
Schedules consultations and client meetings straight into your calendar.
Complete messages
Takes full messages in your system, with the case, the question and a call-back time.
Hand off new clients
Collects basic details from new callers and passes them to intake or an attorney.
Who we look for
Warm, clear and unflappable on the phone
Your receptionist is the first voice a client hears. We recruit for phone manner first.
- Professional, friendly phone manner
- Spanish and English when you need both
- Experience with business phone systems and calendars
- Accurate message-taking
Systems they work in
Your receptionist uses your phone system and calendar, so calls and messages stay with your firm.
- RingCentral
- Dialpad
- Zoom Phone
- 8x8
- Microsoft Teams Phone
- Google Calendar
- Outlook
- Clio
What stays with your attorneys
- Answering legal questions
- Telling callers whether they have a case
- Any legal advice
Compared
A dedicated receptionist or an answering service?
An answering service is the right choice for overflow and after-hours messages. A dedicated receptionist is better when calls need context.
Dedicated receptionist
- One person who learns your attorneys, clients and cases
- Works inside your phone system, calendar and case software
- Can look up a file, book the appointment and route the call
- Fixed monthly price for 40 hours a week
Typical answering service
- A shared pool of agents working from a script
- Takes messages and forwards them
- Usually priced by the minute or by the call
- Good for overflow and after-hours coverage
Where the break-even sits, at published prices: answering service vs dedicated receptionist.
Questions about this role
Is this an answering service?
No. You get one dedicated person who works your lines during your business hours, inside your systems.
Can they answer in Spanish?
Yes. Spanish-English receptionists cost the same as English-only.
What happens at lunch or when they are off?
Tell us how you want coverage handled on the call. Many firms route calls to a second person or voicemail during breaks; firms that need more coverage add evening or Saturday hours or a second seat.
Tell us who you need. We’ll show you who’s available.
A short call covers the role, the hours, your software and your budget. You interview everyone before anyone starts, and you pay nothing until they do.