Free template
Legal receptionist job description
A ready-to-use job description for a law firm receptionist: what the job covers, who to look for, how to measure it and what to ask in the interview. Copy it, fill in the bracketed parts and post it.
The template
Legal receptionist
[Firm name] is hiring a receptionist to be the first voice our callers hear: answering every line, routing calls, booking appointments and taking complete messages.
What you will do
- Answer every incoming call with our greeting during [hours and time zone].
- Route calls to the right attorney or staff member, or take a complete message.
- Book and confirm appointments in [calendar system].
- Collect basic details from new callers and pass them to intake or an attorney.
- Return missed calls and voicemails the same day.
- [Greet visitors and manage the front desk]
- Keep the staff directory and call-routing notes up to date.
What you bring
- [One or more] years as a receptionist or in customer service
- A clear, friendly phone manner
- Accurate, complete messages
- Experience with a business phone system and shared calendars
- [Fluent spoken Spanish and English]
- Discretion with callers’ private information
Nice to have
- Experience with [your phone system, such as RingCentral, Dialpad, Zoom Phone or 8×8]
- Experience at a law firm
Schedule and pay
[Full-time or part-time], [days, hours and time zone], [in office, hybrid or remote]. Pay: [range], plus [benefits].
How to apply
[How to apply, and what to include]
Text in brackets is yours to fill in or delete.
How to measure the role
Agree on targets with the attorney who oversees the work, and review them weekly for the first 90 days.
- The share of calls answered live
- Messages complete enough to act on
- Time to return missed calls
- Appointments booked correctly
Interview questions
Include at least one work sample. It shows more in ten minutes than an hour of conversation.
1Answer this mock call as you would for us.
Listen for: A clear greeting, the caller’s name and reason captured, and the right next step.
2A caller insists on speaking to an attorney now, and none is free. What do you do?
Listen for: Calm, honest about when they can expect a call back, and a complete message.
3A caller asks if they have a case. What do you say?
Listen for: No opinion; they route the caller to intake or an attorney.
4Take a message from this recorded call.
Listen for: A work sample: name, number, matter, request and urgency.
Questions
What does a legal receptionist earn?
BLS groups receptionists with information clerks. That category had a median of $38,010 a year in the United States and $44,100 in California in 2025 (U.S. Bureau of Labor Statistics). With benefits and payroll costs, the U.S. median comes to about $4,525 a month.
Can I use this template as it is?
Yes. Fill in the bracketed parts, remove any that don’t apply, and check it against your state’s employment rules before you post it.
Can I hire a remote legal receptionist instead?
Yes. A dedicated remote legal receptionist from Legal Staffing Pros is $2,395 a month, full-time, recruited, paid and managed by us, with no setup fee. You interview the shortlist and choose.
Pay: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, 2025 data (via O*NET OnLine), Receptionists and information clerks (43-4171). Benefits and payroll costs: wages and salaries were 70.0% of private employers’ compensation costs in June 2026 (BLS), so monthly cost = annual pay ÷ 0.70 ÷ 12.
More templates: legal intake specialist, case manager, paralegal, legal assistant.
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