You choose who starts. We handle the rest.
Five steps from first call to a settled team member, with you deciding at every point that matters.
The five steps
A short call
Twenty to thirty minutes. We ask about the role, the hours, the languages your clients speak, the software you use, your practice area and your budget. You leave knowing the price of the seat.
A shortlist
We recruit and screen candidates against what you told us: legal experience, the systems you use, language ability and communication. You get a profile for each candidate who fits.
Your interviews
You interview the shortlist yourself, by video, and choose. Interviews cost nothing, and nobody starts without your approval.
The start
You create logins for your systems. We handle the contract, pay and scheduling. Together we agree what the first 30 days should look like.
Ongoing management
We check in with you and with your staff member, handle pay and time off, and act on any concern you raise. If someone isn’t the right fit, we start a replacement search at no charge.
The first 30 days
A plan for the first month
Most placements that fail do so early, for avoidable reasons: unclear priorities, missing access, no feedback. We agree a simple plan with you before day one.
Week 1Access and shadowing
Logins to your systems on day one. Your staff member shadows calls and files, and learns your scripts, templates and naming conventions.
Weeks 2 and 3Owned tasks
They take on a defined set of tasks with a checklist and a daily review from the person they report to at your firm.
Week 4Review
We check in with you on what is working and what isn’t. If it isn’t the right fit, the first-month guarantee applies.
Questions about the process
How long does it take to get someone started?
It depends on the role and how quickly your interviews happen. We send a shortlist as soon as we have candidates who fit, and the start date is set with you once you choose.
Who trains the staff member on our procedures?
You do, the same way you would train any new hire on your firm’s way of working. We help by agreeing a first-30-day plan with you and checking in through the first month.
What software can they use?
Whatever your firm uses. Staff work inside your case management system, phone system, email and calendar with logins you create. Tell us your systems on the first call and we look for candidates who already know them.
Who do they report to?
Day to day, to your firm: you set priorities and your attorneys supervise the legal work. We handle pay, scheduling, check-ins and any performance problem you raise with us.
Tell us who you need. We’ll show you who’s available.
A short call covers the role, the hours, your software and your budget. You interview everyone before anyone starts, and you pay nothing until they do.