Bilingual staff for workers’ compensation firms
Workers’ comp files run on volume, follow-up and clear communication with injured workers, many of whom prefer Spanish. Our longest-running placements are in workers’ comp intake, including Spanish-language calls.
Where they help
From the first call to the medical-legal file
Staff work your process in your systems, under your attorneys. These are the stages firms most often hand to us.
Intake
- Answer injured workers in Spanish or English
- Screen: employer, date and cause of injury, body parts, whether the injury was reported, treatment, work status, prior attorney
- Book the consultation and send the documents your attorney approved
- Collect pay stubs, ID and medical paperwork
Medical and medical-legal
- Track treating-physician appointments and work status
- Track QME and AME appointments and report deadlines
- Request and log medical records
- Summarize new reports for attorney review
The case file
- EAMS case lookups
- Prepare forms and documents for attorney review and filing
- Calendar hearings and deadlines
- Regular status calls to clients in their language
California workers’ comp in numbers
More cases, mostly in Southern California
Filings at the Workers’ Compensation Appeals Board are at a record, and most come from the south of the state.
Applications for Adjudication filed in 2024, a record and 31% more than in 2021.
of California’s Applications for Adjudication come from Southern California each year.
of indemnity claims in 2024 involved cumulative trauma, nearly double the 2009 rate.
Source: California Commission on Health and Safety and Workers’ Compensation, Annual Report 2025 (EAMS data as of July 2, 2025).
The workflow
The steps your staff member supports
Your attorneys handle the legal work at every step. Staff keep the paperwork, calendar and client contact around it moving.
DWC-1 claim form
The form an injured worker uses to report the injury and claim benefits from the employer.
Where staff helpConfirm whether it was filed and when; collect a copy.
Application for Adjudication
The filing that opens a case at the Workers’ Compensation Appeals Board, through EAMS.
Where staff helpGather the facts and documents; prepare the form for attorney review.
Treating physician
The doctor managing the worker’s care, often within the employer’s medical provider network.
Where staff helpTrack appointments, work status and reports.
UR and IMR
Utilization review of treatment requests, and independent medical review if treatment is denied.
Where staff helpTrack deadlines and decisions; flag denials for the attorney.
QME or AME
A qualified medical evaluator from a state panel, or an agreed medical evaluator, who reports on disputed medical issues.
Where staff helpTrack panel requests, appointments, records sent and report deadlines.
Hearings
Status conferences, mandatory settlement conferences and trials, set after a Declaration of Readiness to Proceed.
Where staff helpCalendar dates; remind clients; prepare the file.
Liens
Claims for payment by medical providers and others against the case.
Where staff helpLog liens and keep their documents organized.
Resolution
Stipulations with Request for Award, or a Compromise and Release.
Where staff helpPrepare documents for attorney review; explain logistics to clients in their language.
The seats workers’ comp firms use
Most firms start at intake, then add case support as the caseload grows.
Bilingual intake specialist
Answers and screens new inquiries in Spanish and English, books consultations and keeps every lead moving.
Case manager
Keeps open cases moving: client updates, records, appointments, deadlines and the file itself.
Paralegal
Drafting, records, discovery and filing support, under the supervision of your attorneys.
High call volume from advertising? An intake pod of three seats with a lead-quality review is $7,195 a month. See pricing
Why bilingual matters here
Many injured workers would rather explain it in Spanish
39% of U.S. Spanish speakers report speaking English less than “very well,” and among working-age adults it is 42%. A worker describing an injury, a supervisor and a doctor’s visit should not have to do it in their second language.
Source: U.S. Census Bureau, American Community Survey 2018–2022: 61.0% of Spanish speakers, and 58.3% of those aged 18 to 64, reported speaking English “very well.”
What stays with your attorneys
- Whether the firm takes the case
- Advice about benefits, settlement or the claim
- Strategy, negotiation and appearances
- Signing and approving anything filed
Questions from workers’ comp firms
Do your staff know the California workers’ comp process?
Our longest-running placements are in workers’ compensation intake. When you need case support, tell us which parts of the process the role covers, such as EAMS, medical-legal appointments or records, and we look for candidates who have done that work.
Can they speak with injured workers in Spanish?
Yes, for intake, scheduling, status updates and collecting documents. Questions about the case itself, and any advice, go to your attorneys.
Can they file in EAMS?
They can look up case information and prepare forms and documents for attorney review. What is filed, and under whose account, follows your firm’s practice and the Division of Workers’ Compensation’s rules.
Do you staff defense firms?
Yes. The roles and prices are the same. Most of our workers’ comp experience is with applicant firms.
Tell us who you need. We’ll show you who’s available.
A short call covers the role, the hours, your software and your budget. You interview everyone before anyone starts, and you pay nothing until they do.